Warranty & Repair Terms
Here are our simple, honest repair policies and warranty details so you know exactly what to expect. No confusing fine print.
Agreement to Terms
When you bring or send in any console, controller, or device to CCRS Electronics for checking or repair, you agree to these simple terms.
Quotes & Approvals
All repair quotes are valid for 7 days. We never start any repair work without your approval first. If we find additional problems while working on your device, we will contact you with an updated quote before proceeding.
Repair Times
Most repairs are done in 1 to 5 business days. Repair times are estimates and may take longer if rare replacement parts need to be ordered. We will always keep you updated on WhatsApp.
Game Data & Saved Games
Please back up your game saves and user accounts if your console is still working before booking it in. While hardware repairs rarely touch your hard drive, CCRS Electronics cannot be held responsible for lost saves or files if a drive is failing or needs a fresh software install.
Warranty Guarantee
We provide a 3 to 6 month warranty on all completed repairs and replacement parts. The warranty starts from the day your repair is completed. If the repaired part or issue fails within this period, we will fix it at no charge.
What the Warranty Does Not Cover
The warranty does not cover: new physical drops or cracked parts after collection, water or liquid spills, damage from power surges, lightning or load shedding, opening or tampering with the device after collection, or completely new unrelated faults.
Devices That Cannot Be Repaired
Occasionally, a console has suffered severe motherboard damage or liquid corrosion that cannot be saved economically. In these cases, we will return the console to you in its original state where possible.
Parts Supplied by the Customer
If you bring your own replacement parts, our warranty covers our labor only, not the part itself.
Collection & Storage
Please collect your repaired device within 30 days after we notify you that it is ready. Devices left uncollected for more than 90 days may incur storage fees.
Payment
Payment is required before or upon collection of your repaired device, or before we ship it back via courier.
Our Responsibility (Liability)
If anything goes wrong, our financial responsibility is limited to the amount you paid for the repair service.
Quality Replacement Parts
We only use top-quality, brand-new or tested original parts. Every part we fit comes with our repair warranty.
These terms ensure fair, honest, and transparent service for every gamer. If you have any questions about a repair or warranty, just ask us.